FelyFurs Returns and Refunds Policy

Dear Customer,

Thank you for choosing FelyFurs. Our priority is to ensure your complete satisfaction with our products. In this regard, we would like to provide you with all the necessary information regarding our return and refund policy.

Return and Refund Policy:

1. Returns Policy: You have the option to return any item purchased within 15 days of the delivery date. After this period, we unfortunately cannot accept returns or issue refunds.

2. Return Policy:

   • Items must be returned in the same condition as received.
   • All returns must include the original tag still attached to the item. Removing the tag will make the item ineligible for return or refund.
   • The item must be unused, unwashed and in its original packaging.

3. Return Procedure:

   • Please contact our Customer Service within 15 days of delivery to initiate the return process.
   • We will provide you with detailed instructions on how to ship the item back.

4. Shipping Costs for Returns:

   • The shipping costs for returning the item are the responsibility of the customer, unless the return is due to an error on our part (for example, receiving a defective item or a different item than the one ordered).

5. Reimbursement:

   • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
   • If your refund is approved, then it will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

6. Ineligible Items:

   • Any item returned without the original tag attached will not be eligible for return or refund.
   • We do not accept returns of items damaged due to customer misuse.

Contacts: For any questions or clarifications on our returns and refunds policy, do not hesitate to contact us at felyfurspellicceria@icloud.com or at +39 376 116 1455.

Thank you for your attention and for choosing FelyFurs.

Best regards,

The FelyFurs Team.