FelyFurs Shipping Policy

Dear Customer,

Thank you for choosing FelyFurs. Our priority is to ensure that your orders are delivered promptly and safely. Below you will find all the information regarding our shipping policies.

1. Order Processing Times

• Order Processing: Orders are processed within 1-2 business days of receiving cleared payment. Orders placed on weekends or holidays will be processed the next business day.
• Order Confirmation: Once your order has been processed and shipped, you will receive a confirmation email with your shipping details and a tracking number.

2. Delivery Times

• Italy: Domestic deliveries usually take 3-5 working days.
• Europe: International deliveries within the European Union generally take 5-10 working days.
• Rest of the World: International deliveries outside the European Union may take 10-15 working days, depending on the destination.

3. Shipping Costs

• Italy: Standard shipping within Italy is free for orders over €100. For orders under this amount, shipping costs will be calculated at checkout.
• International: International shipping costs vary based on destination and package weight. Exact costs will be calculated and displayed at checkout.

4. Shipping and Deliveries

• Couriers Used: We work with reliable couriers such as DHL, UPS and Poste Italiane to ensure your order arrives safely and promptly.
• Shipment Tracking: Once your order has been shipped, you will receive a tracking number that will allow you to monitor the status of your shipment in real time.

5. Shipping Problems

• Delays: If there is a delay in delivery, we will do our best to inform you promptly. However, we are not responsible for delays caused by circumstances beyond our control, such as customs, weather, or other logistical issues.
• Lost or Damaged Packages: If your package is lost or damaged during transportation, please contact our Customer Service at felyfurspellicceria@icloud.com or at +39 351 634 3166. We will do our best to resolve the issue as soon as possible.

6. Shipping Addresses

• Complete and Correct Address: It is the customer's responsibility to provide a complete and correct shipping address. We are not responsible for undelivered shipments due to incorrect or incomplete addresses provided by the customer.
• Address Change: If you need to change your shipping address after placing your order, please contact us immediately. We will do our best to accommodate your request, but we cannot guarantee that changes will be made if your order has already been shipped.

7. International Shipping

• Taxes and Customs Duties: For international shipments, any taxes and customs duties are the responsibility of the customer. We recommend that you check with your local authorities for any additional costs before placing your order.
• Shipping Restrictions: Some products may be subject to shipping restrictions in certain areas. We will notify you if your order cannot be shipped to your desired destination.

Contacts

For any questions or clarifications about our shipping policy, do not hesitate to contact us at felyfurspellicceria@icloud.com or at +39 376 116 1455.

Thank you for your attention and for choosing FelyFurs.

Best regards,

The FelyFurs Team